Privacy Policy | Diamondnet Media

What is this Privacy Policy used for?

We are Diamondnet Media, part of the Swann Media Group Ltd, company number 09874034 and whose registered office is at 2 Windmill Drive, Burgess Hill, West Sussex, RH15 8JW (‘we’, ‘us’ or ‘our’). We take the privacy of our customers very seriously. We ask that you read this Privacy Policy (the ‘Policy’) carefully as it contains important information about how we will use your personal data.

This Policy was last updated in early May 2018 in line with the General Data Protection Regulation (‘GDPR’, the ‘Regulation’) that is due to take effect from 25th May 2018. The Regulation sets out more rights for individuals and greater transparency in how personal data is processed by Data Controllers and Data Processors, such as consent, distribution, marketing and deletion. The Policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

For the purposes of the Regulation, we are the ‘Data Processor’ (i.e. the entity that acts on behalf of another entity) which usually is a ‘Data Controller’ (or another Data Processor (making us a Sub-Processor)) to specifically prescribe to us through a contract or legally binding agreement or, a Data Processor agreement, how we use and process your personal data.

As we provide web design, development and hosting services to our customers, we may need to host and process personal data which is held in our systems and databases. As part of our obligations and in compliance with data protection, we ensure that we process customer data on behalf of our customers and that our Customer meets the requirements under the Regulation, specifically under Article 28 of the GDPR.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed under the Regulation. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to us email processes and that they do so at their own risk. This is due to Email transmission typically being an insecure form of electronic transmission.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.

Retention of your Data

The duration of the Processing shall be no longer than necessary. Should a working relationship cease for whatever reason with our customer of whom we provide web or hosting services to, any personal data relating to the customers/employees/workers of the said Customer will be completely deleted from our systems, both in electronic and paper format. However, the details of our customer will remain on our systems for any period required by law.

International Transfers

In the normal course of business there may be a need for Diamondnet Media to transfer personal data outside of the European Economic Area (EEA) where those countries do not typically have the same protections and safeguards in place for the protection of personal data to those countries within the EEA, this is typical when using Email service providers such as Google LLC, whose jurisdiction is outside of the EEA.

Assurances and processes will always be put in place and considered before any international transfer to a non-EEA country is undertaken to ensure the protection and security of the personal data.

Your Rights

You have the right to request access to your personal data which we process. This formal request is made under the Regulation and is referred to as a Subject Access Request and is free of charge*. If you wish to exercise this right and make a Subject Access Request, you should;

  • Put your request in writing; either by Email or by letter.
  • Include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill);
  • Specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:

  • Either speak to us via telephone or put your request in writing;
  • Provide us with enough information to identify you (e.g. account/order number, username, registration details); and
  • Specify the information that is incorrect and what it should be replaced with.

*Charges may apply to cover administration costs in order to prepare the release of the personal data where it is deemed to be excessive. This will be discussed with you if this is necessary.

As we are the Processor, your Subject Access Request will also be forwarded to the relevant Data Controller under the terms of the agreement in which we hold your personal data and in order for them to fully comply with the request and applicable law.

Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default, some social media platforms shorten lengthy URL’s [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened URL’s published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URL’s are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Use of Cookies

You should also read our Cookie Policy to find out more about how Diamondnet Media uses cookies, which is relevant to your online security.

Making a Complaint

You do have the right in any case to complain to the Supervisory Authority, which in the United Kingdom is the Information Commissioner’s Office (ICO). If you feel that the processing of your personal data is unfounded, of if you are not happy in any way with the processing of your personal data. You can contact the ICO using the contact details below;

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

Telephone: 0303 123 1113. Email:


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to The Director, Diamondnet Media, 2 Winddmill Drive, Burgess Hill, West Sussex, RH15 8JW, by telephone on 01444 702 102 or email us at